If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper cost of the diversion. 15.d.4) To the extent that damages under this Clause 15.d. 15.f) Our liability for damage caused by delay to passengers. If, while you are on board the aircraft, we reasonably believe that you have: We may take any measures we think reasonable to prevent you continuing your behaviour. Our right to refuse to carry you or to ban you from travel. If you are in doubt, please ask us or our authorised agents for details of your free baggage allowance and our baggage regulations. This notice will give the date when the ban comes into force and the period for which it applies. gives up any defence available to us under the convention or any laws which apply; the date of arrival at the place of destination; the date on which the aircraft ought to have arrived; or. Should you have more than one pet travelling, each pet must be contained in a separate container. They are listed on the Johannesburg Stock Exchange. Corporate Responsibility Comair aims to be a good South African corporate citizen and maintains the highest standards of integrity and ethics in its dealings with all stakeholders. 15.g.6) Nothing in these conditions of carriage: Against any public social insurance body or any person liable to pay, or who had paid, compensation for the death, wounding or other bodily injury of a passenger. Now, the airline has been able to secure financing and is in the process of restarting operations. These items include fragile or perishable items, items with a special value, such as money, jewellery, precious metals, computers, personal electronic devices, share certificates, bonds and other valuable documents, business documents, samples or passports and other identification documents. You will have to pay a charge for the carriage of baggage over your free baggage allowance. 7. 7.a.28) If you have presented a ticket which has been reported as being lost or stolen. Your dream job could be waiting for you. items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile or perishable or because of their shape or character. you have supplied us with a copy of the death certificate. you have permission to stay in the country; or. It had been required to suspend flight operations on 26 March due to lockdown in South Africa. 15.d.10) We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition. Comair Limited (see also definition of We, us, our. We may take this amount from the value of any unused part of your ticket or any of your money we have in our possession. Comair is the owner of Kulula Airlines and has a licence to fly the British Airways brand in South Africa. 1 of Montreal (1975). 7.a.18) If you have refused to allow us to photocopy your travel documents. Service Dogs undergoing training and accompanied by a dog trainer from the Guide Dog Association of South Africa or other organization affiliated with Assistance Dogs International or the International Guide Dog Federation will also be allowed to travel in the cabin. For the purpose of deciding whether a ticket is valid, we will not count the day on which the ticket was issued, or the first flight began. 332 SDRs (US T/A BA$400) for all your unchecked baggage. 3.c.9) If you fail to cancel a booking before the check-in deadline for your flight and do not show up for the flight, we may decide to cancel your return or onward reservation. Unless we say otherwise, this consists of your checked and unchecked baggage. Your ticket is spoilt, torn, damaged or has been altered or tampered with. British Airways (operated by Comair) has introduced new booking options, giving customers the flexibility to change the dates and destination of a booking without any change fee. 13.a.3) If you’re travelling with a minor (younger than 18 years of age) from 1 June 2015, you’ll need to produce an unabridged birth certificate for the child. If there is no space on the flight, we will use reasonable efforts to carry you to your next or final destination on a later flight. 15.b)The conditions of carriage of other carriers govern their liability to you. 5.d.1) For passengers with a disability refer to Clause 18. (Checked baggage normally travels in the hold of the aircraft.). restrictions on using electronic devices on board the aircraft; smoking and drinking alcohol on board the aircraft; limits on the measurement, size and weight of baggage. 7.a.36) If you have failed to arrive at the boarding gate in time. 10.a.1) We will refund the fare and any surcharges for your ticket, or any unused part of it and any tax, fees and charges, as set out in our fare rules and tariffs. The Warsaw Convention as amended at The Hague and by Additional Protocol No. These concern, among other things: 20.a) None of our authorised agents, servants, employees or representatives has authority to alter, modify or waive any provisions of these conditions of carriage. For Domestic carriage, refer to Clause 9.b. 5.c.1) We may use the personal information that you provide, including information about how you use our services and facilities ("your personal information"), for the purposes of: 5.c.2) For these purposes we may release your personal information to: 5.d) Passengers requiring advance arrangements. 15.d.3) Notwithstanding the provisions of Clause 15.d.2, if we prove that the damage was caused by, or contributed to by, the negligence or other wrongful acts or omissions of the injured or deceased passenger or the person claiming compensation, we may be exonerated wholly or partly from our liability in accordance with applicable law. 7.a.24) If you have not paid the fare (or any applicable surcharges, taxes, fees or charges) for your journey. Check in online, print boarding passes and manage your British Airways booking. a passenger dies during their journey; and. Only Service Dogs trained by the Guide Dog Association of South Africa or other organization affiliated with Assistance Dogs International or the International Guide Dog Federation accompanying a person with a recognised disability shall be accepted for carriage in the cabin. 5.f.3) If you fail to reconfirm but let us know that you still want to travel and there is space on the flight, we will reinstate your reservation and carry you. The above three remedies will be the only remedies available to you and we will have no further liability to you except as may be provided by any law which may apply. We reserve the right to cease accepting passengers who must travel on a stretcher in any flight. You must not carry the following in your baggage (whether as checked baggage or unchecked baggage). If other members of your immediate family were travelling with you when you fell ill, we will extend the validity period of their tickets for a similar period. either a document called "Passenger ticket and baggage check" or an electronic ticket, which we or our authorised agents have issued to you. You must make sure that all live animals are put in proper, adequate and secure containers. Comair introduced the British Airways’ brand to domestic and regional routes in South and southern Africa in 1996 when it signed a franchise agreement with … 4.a.2) Your fare does not include ground transportation between one airport and another or between the airport and the town terminal. these conditions of carriage or another carrier's conditions of carriage, as the case may be. 7.a.31) If you have presented a spoilt, torn or damaged ticket or a ticket which has been tampered with. 4. 7.a.13) If you have committed a criminal offence during the check-in or boarding process or on board the aircraft. British Airways (operated by Comair) has introduced new booking options, giving customers the flexibility to change the dates and destination of a booking without any change fee. 2.e) Validity of these conditions of carriage. 5.a.1) We will record your reservation in our computer system. For example, if you paid in U.S.Dollars by credit card, we will make a refund in U.S.Dollars to your credit card account subject to what has been stipulated above. your unchecked baggage is larger than the maximum dimensions or weights; does not fit under the seat in front of you or in an enclosed storage compartment; or. (See also definition for you, your.). All Mammals declared to be pregnant unless accompanied by a veterinary health certificate certifying that the animal is fit to travel and less than 6 weeks into the gestation period, and there is no risk of birth occurring during the journey. Schedules, remedies for delays and cancellations and denied boarding compensation. We will only carry live animals if it would be legal for them to arrive at your place of destination or transit point. Under no circumstances will a live animal be allowed to travel in the cabin, unless it is a service dog. if arrangements to carry them have not been made before check-in. Boeing 737-300 Basic Type. 8.k) Collecting and delivering baggage checked into the hold. 8.g) Our right to refuse to carry checked baggage not properly and securely packed. This is our promise to our British Airways customers and means we put British Airways customers first in everything we do – from the decisions we make to the actions we take. In 1996, Comair joined British Airways as a franchise partner and became known as British Airways Comair, taking on the colors and livery of British Airways International. Comair introduced the British Airways’ brand to domestic and regional routes in South and Southern Africa in 1996 when it signed a franchise agreement with the UK’s largest carrier. For safety reasons, we may decide not to allow you to use electronic devices when you are on board the aircraft, including: You must not use these items when we have told you that they are not allowed. 8.i.1) You must put your name on each item of checked baggage. By completing the check-in process we mean that you have received your boarding pass for your flight. Please ask us or our authorised agents for details of our excess baggage rates. 7.a.2) If carrying you or your baggage may affect the comfort of any person in the aircraft. 5.f.2) If you fail to reconfirm, we may decide to cancel your onward or return reservations. 8.k.2) Only the person with the baggage identification tag and if one has been issued, the baggage check, can claim a piece of checked baggage. 3.a.4) Your ticket is our property at all times if it was issued by us or our authorised agents. all or part of the fare for your ticket is non-refundable; have told us promptly about the events beyond your control; and. 8.i.2) When you check in your checked baggage, we will give you a baggage identification tag for each piece. Johannesburg is their hub, though they operate flights within South Africa, as well as to nearby countries, including Mauritius, Namibia, Zambia, and Zimbabwe. You must not include in your checked baggage fragile or perishable items or items of special value such as: If, despite the fact that an item is forbidden under Clause 8c, 8e or 8f, you include it in your baggage, we will not be responsible for any loss or damage caused to it. 7.b.2) By a banning notice we mean a written notice we have given to you informing you that you are banned from being carried on our route network. 7.a.22) If you have refused to give us information which a Government authority has asked us to provide about you, including passenger information requested in advance of your flight; 7.a.23) If you have not presented a valid ticket. If you do not allow us to carry out the necessary safety and security searches, screenings and x-rays, we will refuse to carry you and your baggage. 8.e.3) You must not take swords, knives, archery bows, arrows or similar weapons into the aircraft cabin. 8.k.1) Unless clause 8.i.3 applies, you must collect your checked baggage as soon as we have made it available at your place of destination or stopover. Specify dietary requirements, edit details, request and reserve seats. any person holding a ticket who is carried, or is to be carried, on an aircraft, except members of the operating crew. 7.a.37) If you have refused or failed to undergo health screening or a health examination requested by us or by a government or enforcement agency. From time to time we adopt regulations for carrying live animals. report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offence you might have committed. Arrangements have to be made with BidAir Cargo at least 48 hours prior to departure on 0800 22 11 39. As franchise partner of British Airways Plc and a member of the one world® alliance, we offer customers seamless connections to an international route network and serve local and regional customers with the same premium standards in mind. 7.b.3) If you travel while a banning notice is in force, we will refuse to carry you and you will be entitled to an involuntary fare refund. To Fly. 3.b.1) Unless it says differently on the ticket, in these conditions of carriage, or in any tariff which apply, a ticket is valid for : 3.b.2) If you are prevented from travelling within the validity period of the ticket because we could not confirm your reservation at the time you ask for it, we will : you must give us a medical certificate. 3.c.4) If you change your transportation without our agreement, your unused flight coupons will not be valid for travel and will have no value and we will not carry you until: If the revised fare is lower than the fare you have already paid, we or our authorised agents will refund you the difference. 16.a) Receipt by you of checked baggage without complaint, will be sufficient evidence of delivery in good condition. 3.c.7) If we issue a ticket without a reservation being specified on it, you may make a reservation later but whether you will be able to do so will depend on our tariff and whether a seat is available on your chosen flight. 3.c.3) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. It has been British Airways’ most successful franchise. 1. A banning notice will also ask you not to buy a ticket or ask or allow anyone to do so for you. 4 of Montreal (1975). 3.c.5) While some changes to your transportation will not result in a change of fare, others, such as changing the place of departure (for example, because you have not used the first flight coupon in your ticket or you have reversed the direction of your travel) may result in a fare increase. the parts of your ticket which relates to carrying your checked baggage. the places, except the place of departure and the place of destination, set out in your ticket or shown in our timetables as scheduled stopping places on your route. a document or documents we or our authorised agents issue on paper, by fax, by E-mail, or deliver electronically to passengers travelling with electronic tickets. 8.k.3) If a person claiming a piece of checked baggage cannot produce the baggage identification tag and if one has been issued, the baggage check, we will deliver the baggage to them only if they can prove to us that the baggage is theirs. 15.a) These conditions of carriage govern our liability to you. We may charge a reasonable administration fee for issuing a new ticket, unless the loss or damage was caused by us or our authorised agents. Action for damages must be brought within two years. 9.a.1) The flight times shown in our timetables may change between the date of publication and the date you actually travel. 8.h) Our right to search, screen and x-ray you and your baggage. It also includes loss, partial loss, theft of, or other damage to baggage arising out of, or in connection with, either carriage on flights we operate or other services we provide. Boeing 737-300 Manufacturer. The certificate must : When we receive the certificate, we may decide to extend the validity period until either. The airline’s book with confidence commitment allows customers adapt to unforeseen circumstances as they need to. Find solutions – We solve problems inventively and work flexibly within a framework. If we do this, we will not charge you extra and where necessary, will extend the validity period of your ticket. 3.a.2) You cannot transfer your ticket. 8.j.4) If you have an item of baggage (such as musical instruments) larger or heavier than the maximum dimensions and weight for unchecked baggage but unsuitable to be carried as checked baggage, we will carry it in the aircraft cabin if: Please ask us or our authorised agents for details of our charges. items you are forbidden from carrying by our regulations. 15.g.2) We are not liable for any damage arising from the fact that: 15.g.3) Except where these conditions of carriage say differently, we are liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the convention. 4.b.4) If you do not use your ticket, you will be entitled to claim a refund of any taxes, fees and charges which you paid, less a reasonable service charge. We will work out the revised fare for your changed transportation. 8.h.1) For reasons of safety and security we or our agents may ask to search and screen you and search, screen or x-ray your baggage. 7.a.29) If you have presented a counterfeit ticket. behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers: refuse to carry you on the remaining sectors of the journey shown on your ticket; and. If these conditions of carriage are inconsistent with our regulations, these conditions of carriage will apply. You must not take any item into the aircraft cabin which you are forbidden from taking into the aircraft cabin by law. Comair removes booking change fees for British Airways services. If we have to pay any fine, penalty, fee, charge or costs (such as detention costs) because you have failed to obey any laws or regulations, or other travel requirements of the country which you have travelled to or to produce the necessary documents needed by that country, you must repay us the amount we have paid as a result. Before you travel, you must present to us all passports, visas, health certificates and other travel documents you need for your journey. Comair pet policy (pdf, 1.62mb, English only) If you are denied boarding against your will on a flight for which you have both a valid ticket and a confirmed reservation, we will pay you compensation and provide refreshment as required by any law which may apply. 10.c.1) If you are entitled to a refund of the fare for your ticket for reasons other than those set out in Clause 10.b, the refund will be as follows: 10.c.2) If you have not used any part of the ticket, the refund will be equal to the fare and any surcharge and any taxes, fees and charges which you have paid, less any cancellation and reasonable service charge. Check-in deadlines vary and your journey will be smoother if you allow plenty of time to check in. As British Airways’ South African franchise, a number of the airline’s aircraft are painted in the British Airways Chatham Dockyard livery. We will only give you a voluntary fare refund if we or our authorised agents issued the ticket and we or they have authorised the refund. 10.d.2) We may decide to refuse to give you a refund if, when you arrived in a country, you presented your ticket to us or to a Government official as evidence of your intention to leave that country, unless you can prove to us that: We will pay you a refund in the same way and in the same currency that you used to pay for the ticket unless we agree otherwise or our Government laws, rules or regulations require otherwise. We will allow you to use hearing aids and heart pacemakers. 10.d.1) If you lose your ticket or part of it, we will, if you give us satisfactory proof of loss and pay a reasonable administration fee, we will give you a refund as soon as possible after the validity period of the ticket expires. 15.d.2) For any damage up to the sum of the equivalent of 113,100 SDRs, we shall not exclude or limit our liability. 7.a.33) If you have changed your transportation without our agreement as set out in Clause 3c. Comair, a British Airways franchise in South Africa grounded all of its flights this spring amid covid lockdowns in the country and filed for business rescue (a form of bankruptcy protection). 5.f.1) You may have to reconfirm onward or return reservations within certain time limits. Photo: British Airways Three-week SA lockdown impacts BA carrier. 15.c) International carriage is governed by the convention as modified by this clause, The liability rules of the convention, as varied by the rest of this clause 15, will apply to International carriage, as defined in the convention, 15.d) Our liability for the death, wounding or other bodily injury of passengers, 15.d.1) Our liability for the death, wounding or other bodily injury of passengers. 9.b) Remedies for delays and cancellations. 15.e) Our liability for damage to baggage. The airline’s book with confidence commitment allows customers to adapt to unforeseen circumstances as they need to. 10.b.1)We will pay fare refunds as set out below if we: 10.b.2) If you have not used any part of the ticket, the refund will be equal to the fare and any surcharges and any taxes, fees and charges you have paid. a ticket we have issued to you in conjunction with another ticket which together make up a single contract of carriage. We will do this if you: The credit can be used for future travel on us by you or any person you choose. 16.c) Complaints about delay to checked baggage must be made in writing within 21 (twenty one) days of the baggage being made available to you. Passengers assisted by Service Dogs shall provide us with the following: We will not accept live animals at airport check-in counters, with the exception of Service Dogs. 4.a.3) We or our authorised agents will work out the fare for your ticket which applies under our tariff on the date you pay for it. 23483 Line No. Comair Limited trading as British Airways, with its main place of business situated at 1 Marignane Drive, Bonaero Park, 1619. any person holding a ticket who is to be carried or is carried on an aircraft, except members of the crew or in relation to ticket refunds, the person who paid for the ticket. 7.a.8) If you have used threatening, abusive or insulting words towards our ground staff or a member of the crew of the aircraft. CAPA publishes more than 400 global News Briefs every weekday, covering all aspects of the aviation and travel industry. The fare you have paid is based on our tariff for the transportation shown on your ticket. 18.d.1) There is no charge for transporting any assistive device, such as a wheelchair or a cane, and such assistive devices will not be counted towards your free baggage allowance. 7.a.7) If you have not obeyed the instructions of our ground staff or a member of the crew of the aircraft relating to safety or security. 15.e.6) You are responsible for any damage caused by your baggage to other people and property, including our property. We may decide to accept payment in another currency. 5.g) Service charge when space not occupied. 8.e.4) We may either tell you to check in items referred to in clauses 8.e.1, 8.e.2 or 8.e.3 as checked baggage or refuse to carry them altogether. 10.a.3) You must, if you want a refund, prove to us that you are the person who paid for the ticket. This means that, even if you have a reservation with us and hold a ticket showing the BA Airline designator code for the flight, another airline may operate the aircraft. We will use reasonable efforts to transport you to your next stopover or final destination, without recalculating the fare. All rules of seating in Clause 5.e apply to seating passengers with a disability. 7.a.14) If you have not, or do not appear to have, valid travel documents. 7.b) Our right to refuse to carry you when we have banned you from our route network. These are almost identical to British Airways' and you can find details of these either on their website or by contacting the airline direct. Comair has been in a business rescue process since early May. We may decide not to carry you if you fail to arrive at the boarding gate on time. 15.e.7) We are not liable in any way whatever for damage to items which you include in your checked baggage although you are forbidden from including them under clauses 8c, 8d or 8f, or in the case of permitted firearms you have not complied with the conditions for including them under clause 8d. 10.b.3) If you have used part of the ticket, the refund will be equal to at least the difference between the fare and any surcharges and any taxes, fees and charges you have paid and the correct fare, surcharge, taxes, fees and charges for travel between the points for which you have used your ticket. The major difference between Kulula and BA Comair flights is that Kulula has a higher seating density, which results in it … the published fares, charges and related conditions of carriage of an airline which have been filed, where required, with the appropriate authorities. 11.c) Using electronic devices on board the aircraft. 5.a.2) Some fares have conditions attached to them which limit or exclude your right to change or cancel reservations. (You normally take your unchecked baggage with you on to the aircraft.). 13.b) You must present to us valid passports, visas, health certificates and other travel documents. Comair operates a fleet solely comprised of the Boeing 737. Do things properly – We do the right things for the right reasons and to a high standard. Similarly, if any taxes, fees or charges you pay to us when we issue the ticket are then abolished or reduced, you will be entitled to claim a refund from us. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees. Customers wishing to carry animals on our flights must adhere to the following terms and conditions: In accordance with international standards the following will not be accepted for carriage: 8.l.2) On international flights (by which we mean all flights other than domestic flights) the following will apply: 8.l.3) On all flights (by which we mean both domestic and international) the following will apply (Excluding Service Dogs): 9. Browse our guides, find great deals, manage your booking and check in online. 12.b) If we are also providing land or sea transport for you, specific conditions (not these conditions of carriage) will apply to that transport. 8.h.2) If a search or screening causes damage to you, or a search, screening or x-ray causes damage to your baggage, we will not be liable for the damage unless it was caused by our gross negligence or fault. Service Dogs accompanying passengers with a disability will be carried free save that we may make a charge if an adjacent seat has to be withdrawn from use to accommodate a passenger with a disability and an accompanying Service Dog. Only Service Dogs that have received the appropriate functional and familiarisation training and are accompanying Passengers with a recognised disability which has been confirmed as such by a medical practitioner can be taken into the aircraft cabin if applicable law permits it and if the necessary arrangements are in place at the relevant airports. On some services we have an arrangement with other airlines known as code shares. Unless carrying the live animal on our flight is covered by any liability clause as listed in our conditions of carriage, we will not be responsible for its loss, delay, sickness, injury or death unless we have been grossly negligent. includes death of, wounding of, or bodily injury to a passenger. Live animals must be taken to BidAir Cargo, 2 hours prior to departure for domestic flights. you cannot prove that you had a valid ticket; you have been prevented from travelling by events beyond your control; and. Comair introduced the British Airways brand to domestic and regional routes in South and Southern Africa in 1996 when it signed a franchise agreement with the UK’s largest carrier. making a reservation and issuing a ticket; providing you with your transportation and any related services and facilities; security, administrative and legal purposes; system testing, maintenance and development; helping us in any future dealings with you; and. items you are forbidden from carrying by law. 15.d.8) An advance payment may be offset against any subsequent sums paid on the basis of our liability. ou have not obeyed laws or Government rules and regulations. 7.a.5) If your mental or physical state is a danger or risk to you, the aircraft or any person in it. Treat everyone as an individual – We respect differences and add a personal touch. the part of your ticket which is marked as such. 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