Verify that the correct charges and credits are posted to the corresponding guest folio, Collect from $1K-$10K payment/ Make daily deposits, Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift, Complete all process of Payroll and work schedule for over 20 employees/ weekly Forecasting of hotel occupancy / and also monitor overall Budgeting, Provide quotes for room rates and up-sell the guest when possible/Group Sales, Maintain and increased hotel cleanness scores, Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs, Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders, Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily, Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins, Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment, Assist with steward training in addition to developing weekly steward schedule. Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become, Worked with the regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate, Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop. Extend their stay. Conduct employee performance evaluations as prescribed, control staffing. A hospitality resume objective or resume summary will grab the hiring manager’s attention. Communicated with existing and perspective clients to establish a strong professional relationship. Interviewed, hired, and reviewed personnel, Ensured and efficient and profitable operations, Executed daily operations of front desk, Maintenance, and housekeeping. Responsible for upgrading menu in continental breakfast to include many new items and improved, Weekly scheduling of hotel and restaurant teams, Weekly/ Monthly ordering of supplies for hotel and restaurant, Review of monthly financial statements, P&L and budgets. Find out what is the best resume for you in our Ultimate Resume Format Guide. Implemented standard of the week for our restaurant team in February 2015. If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager … Drove significant improvement on guest service scores. Here’s what a recruiter is looking for in a Hotel Manager resume Academic degree in Marketing, Hospital and Restaurant Management, or other related fields: Bachelor's degree or higher Career milestones that translated to major achievements for your previous employers, such as maximised occupancy rates through the development of an efficient rebooking system, specific contributions to raising hotel ratings… Entered and maintained up-to-date data for each hotel room and its tenants in the hotel database. Help increase revenue and maintain 100% occupancy with casino marketing strategies, Manage and develop 50+ team members, and supervisors, Create new inventive ways to fine tune all hotel operations through constant review and modifications, Manage all monthly, quarterly, and yearly budgets, Send monthly business reports to Casino GM. Experienced hospitality worker (4+ years) with a BA in Hospitality Management. Manage operation for 9 Front Desk representatives, 7 Housekeeping. Responsible for all hotel operations including budgeting, customer service scores, and hiring. Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve. Directed the management of the front office, housekeeping, engineering, night audit, mini-bar, in-room dining and security. Manage labor standards and property level expenses to achieve maximum flow -through to the bottom profit. Hotel Manager resume in Lisbon, Lisboa, Portugal - December 2020 : wine, cc, tourism, housekeeping, farm, portuguese, maker Conducted quarterly safety meetings and daily meetings with Assistant Managers and Head Housekeeper. Organized monthly staff outings to promote job enthusiasm and team unity. Makes sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director. It holds regard of your achievements while clearly providing career history in reverse … Accurately sold rooms and make reservations. Top your resume with a resume name header... 2. Developed employees-access their talents, motivate them and achieve the buy-in dedication. Communicates all policies and procedures to entire staff, Conducts regular meetings to provide various information including company communications, policy reviews, local property activities and goals. Managed 120 employees, including three Managers and nine Supervisors. Maintained high customer service scores by developing and implementing goals and objectives for Executive Committee members increasing service scores by 1 percent over 2010. Implemented standard operating procedures for our front desk, housekeeping, and restaurant teams 2015. Hotel Manager after two years. Monitors inventory of supplies and equipment, ensuring purchases are made within budget. Write a Hotel Manager Resume … Promoted to accounts administration section to track budget and inventory of purchases for housekeeping, warehouse, souvenir shop, and restaurant for the hotel. Conducted Sales within the community to promote and maintain business relationships to increase occupancy. Excellent in computer so as to keep customers details by creating their own … Responsible for the overseeing of pre-arrival and departure assistance of VIP guests, Provided leadership and direction to all facets of operations, Managed and prepared company finances through general bookkeeping (A/P & A/R). Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Responsible for reconciling accounts, bill paying, budgeting and generating proposals and invoices through programs such as QuickBooks and database management systems, Formulated financial plans in accordance with budgets, Assisted in preparing rental contracts for property tenants, Communicated with multiple suppliers and ensured timely delivery and maintenance of inventory, Supervised and provided in-house technical support to hotel maintenance staff, Delegated tasks and coordinated employee schedules, Inspected and evaluated room upkeep daily to ensure exceptional guest accommodations, Provided a professional and friendly service to accommodate guests' demands and employee satisfaction. Conduct training and needs analysis reports to determine departmental and management/individual requirements. Look to the Resume Checklist below to investigate how Receptionist, Hospitality, and Resort Experience match up to employer job descriptions. Management and supervision of all operating departments. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Registered and processed guests promptly upon arrival. Responsible for overall daily hotel operations for a 568 room property with over 78,000 square feet of meeting space producing revenues in excess of $24 million dollars annually. Oversaw Maintenance staff in preventive maintenance and special projects. The Hotel GM is regarded as the ambassador for the brand and the hotel and hence the job description of these managers are not limited to any specific set of tasks, but the most common duties listed in the Hotel General Manager Resume … HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Implemented a new process in Housekeeping that reduced labor by over $8000 per month without affecting the guest experience. All rights reserved. Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction. Coordinated and implemented sales and marketing activities of the property. Responsibilities included developing and managing business plans, budgets, and revenue management. Assisted in developing marketing strategies for rooms and food outlets. Planning efficient work schedules for hotel staff while reducing overtime by 30%. Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports. Supervised all aspects of employment for property staff (recruiting, hiring, training, scheduling, leadership, supervision, and motivation, proper delegation of tasks, retention and termination), Processed all payroll and handled all bookkeeping. Professional Skills . Flexible, detail-oriented Hotel Manager with 15+ years of experience greeting and accommodating guests, overseeing the daily expenditures of hotels and managing advertising campaigns. Oversee daily operations of hotel and restaurant. P & L management achieved profitability through revenue growth and cost control. Ensure that all employees are trained for their positions to maximize service, production and efficiency. Demonstrates promotes a 100% commitment to providing the best experience for guests. Common work activities listed on Hotel General Manager example … Overseeing all aspects of hotel operations including special projects, vendor contracts and accounting. Ensured that employees are following policy and procedures according to the company procedures manual and promoting excellent guest service. Demonstrated visible operational leadership and management to the hotel staff. Worked closely with vendors and outside service contractors to ensure proper pricing, delivery, and maintenance of products. Assisted in full transitioning of our restaurant menu in January 2015. Manage daily operations of the complex including all administration duties for the management of finances, human resources, stock control, Planned accommodations, banquet themes and other hotel services, Promoted customer service to guests and potential customers, Ensured that every department is aware of yearly targets and operational goals, Monitored hiring and recruitment of new staff and administration personnel. Worked directly with Executive Committee regarding hotel operations, in addition to constant communication with all hotel departments. Supervise approximately 30 team members in front office operations: Front Desk, Bell Services, and Concierge, Monitor and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations, Overseeing the entire day-to-day operations of a boutique hotel. Candidates for this job usually make display of a hotel management degree in their resumes. Periodically inventoried supplies and equipment. Wrote catalogs, course guides and training brochures that enhanced the front office associates understanding of guest experience and loyalty more effectively. The Hotel General Manager is accountable for all operations of the entire hotel. Demonstrated ability to recruit, hire, and train a highly motivated team. Coordinate all events that take place in the conference rooms in the hotel. Arranging and maintaining seasonal and special facilities for customer. Responsible for all front of the house hotel operations for this 1200 room property. Implement stringent food cost controls. Helped conceptualize a new restaurant and bar as our primary restaurant. Served as Executive Committee member. New York City NY • (123) 456-7891 sflores@email.com. Directly manages the hotel staff on a daily basis; supervises approximately 8 associates on the property. Able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations, Market and coordinate all banquet rooms for social events and business meetings, conduct all hotel site tours, Work with the GM to create the yearly budget and establish room rates, Set up weekly BEO'S on Excel spread sheets and distribute to all department heads. Made sure recommendations for salary and wage increases, based on performance reviews, revenue goals, and personal goals set with the employee on performance. Ensured the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen. Participated in budget preparations along with Quarterly forecasting to ensure budget goals are achieved. tours, sites, presentations and networking events. Provided support, training, motivation, guidelines and leadership to employees. Accepted the position of Hotel Manager at 100 room casino property. Focusing heavily on labor standards, expense reduction and CPOR's. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. Use a standard resume format, such as the one in this hotel management trainee resume sample, but where you would put work experience, play up your selling points. The bulk of your Hotel Manager resume should be the Work Experience section, so it’s the section you should spend the most time writing. Monitor collection of in house guest balances and direct bill receivables. Received a high level of accreditation on Trip Advisor. Responsible for analyzing P&L statements, developing operation budgets, forecasting and capital expenditure planning. Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Maintained inventory levels and purchases within budget criteria. Writing a great Hotel Manager resume is an important step in your job search journey. Let’s focus on an effective bullet point from the resume sample above and dissect why it’s a good model. Scheduled building and room maintenance, housekeeping and laundry. Exceeded guest satisfaction scores over 95% in all areas, Increased associates' morale and resolved labor relations issues, Implemented Manager on Duty program resulting in higher management exposure, Developed an evening management team focused on high performance of anticipating guests needs, Conducted multiple property inspections each night to ensure staff efficiency and productivity, Increased customer service scores by having associates initiate conversations with the customers, Develop additional selling skills with associates on how to recommend additional products and services to increase sales, In charge of weekly payroll, associates schedules and pet training schedules, Trained, coached and mentored all associates to increase their level of knowledge and how to uncover additional needs, Took underperforming branch level of customer service to number one in the region, Increased sales and customer service scores in the Pet Hotel and exceeded yearly sales by over $45000.00. Hotel Restaurant And Travel Administration. Consistently negotiate better pricing with vendors for food and beverage, linens and guest amenities. Ensured good controls were in place using checkbook accounting and wage progress reports. Very experienced with all departments within a Hotels, and how the inertly affected each other. Became an acting Hotel Manager in 2006 which expanded supervision to all aspects of hotel operations, accounts receivable/payable, inventory management, staffing. Ensure that credit card transactions are processed for payment nightly, as well that all reports are timely emailed/posted/faxed, and that the computer backup has been performed. Hotel Managers ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome. Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings, Promoted Negotiated Corporate business, increasing it by 20% year after year, Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant, Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage, Yield management/Revenue management that lead to increasing ADR by an overall 8%, Enhanced Social media links, company website updates, facebook, twitter, Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales. Coordinated and implemented sales and marketing activities for the property. Is also responsible for the overall direction, coordination, and evaluation. Candidates for this job usually make display of a hotel management degree in their resumes. Oversee a team of over 250 employees across several departments, including housekeeping, landscaping and catering, Created a comprehensive spreadsheet in QuickBooks to keep track of vendors' billing cycles and monitor payments, Increased repeat guest patronage by implementing a rewards program that surged guest bookings by over 35%, Executes a number of daily managerial tasks, including attending meetings, testing and executing new marketing ideas and brainstorming ways to streamline the guest experience from check-in to checkout, Assisted in supervising five separate franchises in the same city on a team board of accredited hotel managers, Worked with the catering manager to ensure the menu stayed modern yet inclusive to all dietary restrictions, Partnered with neighboring restaurants and boutiques to offer exclusive discounts for guests, Spearheaded an employee recognition program that dramatically increased productivity by over 78%, Managed an advertising campaign that increased customer feedback and overall reach in the area by over 45%, Coordinated new and unique members-only activities for guests to feel more welcome throughout the duration of their stays and encourage repeat bookings, Ensured that maintenance and general upkeep remained consistent at all times, Developed a hotel policy that was reiterated during the booking process to ensure all guests felt welcome and comfortable, Trained new hires during orientation on hospitality, guest relations, policy, acceptable service and procedures, Negotiated and maintained contracts with multiple guest service clients, including transportation and laundry, Achieved exceptional guest satisfaction through resolving problems, addressing complaints and expertly responding to customer inquiries and requests, Appointed the project lead for a successful major property renovation intended to improve and modernize the appearance of the hotel, Was responsible for regulating and maintaining several property operations such as staff payroll, training, P&L and daily expenditure. Consistently deliver results that contribute to the overall performance objectives for business revenues, guest and employee satisfaction. Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events. A boutique hotel consisting of 70 Guest rooms, 1 Banquet Hall, and 20 staff members including Front Desks & Housekeepers. Responsible for managing all departments of a 3 star boutique hotel with 105 rooms and 35 union employees. Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit. These experienced hospitality professionals have duties like recruiting employees, managing budgets, solving customer complaints, ensuring safety standards are enforced, assessing guest satisfaction, and developing marketing strategies. Responsible for conducting both hotels yearly and 5 year capital plans. Works closely with Regional Director of Field Sales to manage all sales activities. Handled reservations, sales and marketing. Successfully resolved aging accounts receivable issues resulting in no bad debit write offs. Aligned with Hotel Manager in the operations and profitability of the 289 room full service hotel. Hotel General Manager Resume Sample A hotel general manager oversees all the tasks necessary to keep the establishment running, and that may include a facility such as a hotel, or a bed and breakfast, … Choose the Best Format for Your Hotel Manager Resume. Assigned General Manager duties and responsibilities in their absence. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Developing and maintaining a team … Improved hotel rating on Tripadvisor.com from 22 out 24 worst to 6 out of 24 by implementing new strategies and improving customer service, Increased revenue by implementing new ideas that resulted in full occupancy daily, Earned recognition of owners and clients on a consistent basis for excellent performance. Oversaw the overall operation of this 354 room hotel. Started as a Front Office Manager in 2003 and then promoted to Ass. Ensured the efficient management of all departments of the hotel. Administrative and operational responsibility for staff. Manage 250 room property with $5.5 million in annual revenue. Developed maximum profits through cost and labor control. Exceeded company year over year goals resulting in bonus payouts. Monitored on-time payments for rent, late fees, and damages, Handled a wide variety of customer needs and concerns. Increased room revenues … 2 Laundry, 1 Maintenance, 3 Public Area Department representatives, Expedited breakfast, lunch and dinner services on a rotational basis with the Hotel Manager ensuring appetizers and entrees were delivered accurately, timely, and to chef specifications. Managed all areas of the hotel in accordance with brand standards to achieve superior guest service and product quality. Hotel guest service representatives help check in … Assist the General Manager in the daily operations of a 143 room hotel. Manages budget for current and future expenditures and plan activities accordingly in order to maximize revenues and profits. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Responsible for 230 acres of property; 1,501 guest rooms and over 445,000 sq. Responsible for overseeing the retention and acquisition of accounts by growing existing accounts … Refer also to Hotel General Manger Resume sample. See our sample Hotel Manager Cover Letter. Manage hotel outlets to generate maximum revenue, Completed property renovations for entire hotel of 300 rooms. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Create headers for “Leadership … Planned and monitored work schedule of employees. Processed all AP and AR accounts within the company. Manage all F&B outlets (Sports Bar, Fine Dining, and Poolside lounge), Effectively solve all open guest issues, ensuring a memorable stay. Diplomatic, energetic Hotel Manager with 3+ years of experience in adhering to strict hotel budgets, ensuring that all departments of the hotel run optimally, and diligently executing daily managerial tasks. Met and exceeded guest satisfaction and loyalty. Renegotiate better pricing for all linens and hotel amenities purchased for the hotel by vendor sourcing and identifying low-cost suppliers, and reducing overall purchasing costs by 7% annually. Conducted weekly walk thru with the Director of Engineering, Director of Food and Beverage and Director of Housekeeping. Skills : General Manager, Hotel Manager, Manager … When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Title: Hotel Manager resume template 1 Author: www.dayjob.com Keywords: Hotel Manager resume template CV Created Date: 3/10/2013 8:58:57 PM Implemented new core standards though out the property with a primary focus on customer service, Make it right and the Tell Me Tree. Report regularly to the hotel owners regarding operations and planning. Hotel Management, Front Office, and Reservation Management represent a very decent share of skills found on resumes for Hotel Manager … The information on this site is provided as a courtesy. Spearheaded the yearly renovations and improvements, Winner of the "Ladies in Business and Management" Award for 2011 in the category "Hospitality management", Business Lady Corp BG. Looking for cover letter ideas? Maintained a high level of cleanliness in 116 rooms. Oversee hotel operations including sales, front desk, housekeeping, maintenance, team building, and staff development. Responsible for the preparation of property budget and forecasts. Coordinated application process, exhibited and leased the 30 hotel rooms in the complex. He makes the employees work systematically and any malingerer, if found, would attract his wrath. Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 90 employees. Maintained hotel property and executing property improvements. Manage labor standards and property level expenses to achieve maximum flow. Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services. Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities. Profitably improved revenues and in 2009 reached highest GOP in the 10 years history of the hotel. Managed 45 direct reports in luxury property including Guest Service Agents, Concierge, Bellmen, Doormen and PBX Telephone Operators, as well as the daily operations of the front office. Conducted regular inspections of hotel to ensure adherence to cleanliness and maintenance standards. Hotel manager resume description includes a duties and responsibilities of the hotel manager. I am seeking a position in Hotel Management that will offer me the challenges of an upscale environment that is also great for growth potential. Prepare schedules; Ensure that staffing is adequate and within established guidelines. feet of conference space, Manage hotel employees and outlets to maintain the highest level of customer service, Problem solve and troubleshoot any guest or employee issues that arise, Supervise maintenance, supplies, renovations and furnishings, Carry out inspections of property and services, Utilize guest feedback to improve overall experience for present and future guests, Accountable for overseeing all aspects of day-to-day operations including both front of house and financial management, Maintained statistical records of customer accounts and in house expenses, Major contributor to recent updated marketing strategies and business promotions, Delivered excellent customer service while maintaining the correct handling of any clientele complaints, Led daily personnel conferences with focus on updated objectives and detailed responsibilities. Conducted customer service training classes for incoming seasonal associates and managers. Strategic planning to monitor expenses, drive revenues, and maximize profits. Maintained Accounts Receivables and Tenant billing on daily basis. Interviewing and hiring capable and … Participated as part of the Sales team in hosting fam. In overall charge of daily … Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations. Implemented and enforced policies and procedures for hotel staff. Supervised ten employees and handled all customer check-ins and checkouts. Hotel Manager Resume: Sample & Writing Guide [20+ Tips] 1. Stitch your bullet points to the job ad like a hotel logo to a stolen … Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance. Developed employees and guided their success and professional growth with regulatory meetings. Hotel Management / Business Administration. Coordinates and implements sales and marketing activities for hotel property. Manage Property budgets for all departments. Supervised cleaning staff in all their duties, Handled all money that came in and out of hotel and made cash deposits, Rented available apartments and rooming houses, Supervised all repairs and maintenance on hotel, apartments and rooming houses, Answered all telephone calls and directed them to the appropriate right parties, Assisted the owner with various tasks that include payroll, bank deposits, registering the rooms and apartments with Housing Prevention and Development, Used all business machines which include faxing, adding machines, copy machines and computers. Direct and coordinate the food & beverage operations. City NY • ( 123 ) 456-7891 sflores @ email.com Teams and/or the Regional operations Director for... 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