My hugely positive review of my previous storage company can still be read online, and I have done the same for my bank and phone company's representatives. But, I have learned the people "running" this site do not miss a chance to berate their customers - ever! We even spoke to a Milwaukee Police Officer that informed us that they have been called to the location about 50 times within the past month. Careers: hr@publicstorage.ca. THANK YOU FOR ALL THE WORK I RECEIVED FROM YOU FOR THE WORK I HAVE DONE FOR YOU ON THE PUBLIC STORAGE ON SOQUEL DRIVE. It's all a part of the Public Storage way of swindling. A bunch of liars work here, and they will definitely talk over you to confuse you. i need to get some things from the unit and went over to the unit come to find out whom ever broke the lock (thinking i was going to lose the unit) helped them self to some of my belonging. THEY ARE INCONSIDERATE AND NOT ACCOMMODATING!! Never any type of apology or acknowledgement of this later, just some "cover up" signs replacing the original.Gets worse.......figuring they might have delayed implementing the change, then, and I would at least have a (now badly needed) hour to move my stuff in, I tried calling the site.....and had as much luck reaching someone there as I would have had trying to reach Santa Claus. *** 2018 : SEPTEMBER Thru DECEMBER – ORGANIZING N E X T 47 Years Then in the year 2006, the company had acquired Shurgard Storage Centres for almost $5.5 billion. For more information, comments or messages to our corporate office, please complete the contact form. The office manager claims she doesn’t deal with billing and gave me her bosses number Ryan Graft 469-808-0732 who never returns phone calls. The Class B Office building was completed in 1979 and features a total of 87,664 Sqft. Run! So I guess that makes great business practice. they are awful. The only positive reply. I got a $1.00 first month promotion which turned into a admin fee for 20 days which is OK, and they tried hard to push off worthless insurance. Considering these reviews this is a company wide issue "CUSTOMER SERVICE". In 2008, it was the largest of four publicly traded storage REITs. Avg. SEVERE HEALTH ISSUES Caused several LATE Pays We offer a wide variety of units and sizes available with no … If you are even thinking of renting a unit from this company - DO NOT DO IT. I hope it comes back on all of them 10 times worse than how they take advantage of innocent people. Oh, they lie & steal too! I emptied my two units in Kendall Florida on February 26, 2015 leaving the units immaculate as I received it with a final inspection from the storage employee. Back to my call......it ended with the person I was talking to hanging up on me when I mentioned the word "talk to the district manager" to her. Public Storage Corporate Office Headquarters HQ Address: 701 Western Avenue Glendale, California 91201-2349 USA Corporate Phone Number: 1-818-244-8080 what does it take to have a conversation with someone on my issues.. Geesh. I explained that to her and she said she understood but we still had to go. As for being off the grounds at 8pm sharp, the incredibly rude people in the office sure manage to - at 8pm I was unable to retrieve my drivers license, as although they saw me coming for it, slammed and locked the door in myface. ========================== I know I will after I move my belongings elsewhere! Public storage is the worst ever I reserved online got to office was told a different amount paid for storage anyway go the next week im locked out the gate. People leaving drinks in front of my door. Please, what kind of help do you guys give? SHE HAD TOLD ME SEVERAL DAYS LATER I COULD DO THE WORK THE JOB FULL TIME ANY TIME I WANTED TO AND FOR FREE. The manager there open the door on me without knocking and did not care when I asked why he did it. *JUNE 15 2019 CORPORATE FRAUD / INEFFICIENCIES By Corporate Hdquarters & 2940 NE 188 St Aventura Florida 33180 I am requesting a return call or email. And so Erika had said I would have to stop the work completely because of the liability to the corporation of the fact I am not an employee to the corporation. I will be filing a better business complaint copying the Attorney General. Sitemap. Public Storage was founded in the year 1972. This company needs to reamp and rethink their strategy. Public Storage is the world’s largest owner, operator and developer of self-storage facilities. This is very upsetting and frustrating because this incedent is interfering with my business and is going to cost me several hundred dollars. I feel like a sap for not reading these comments before I moved my items to Public Storage. C E O RONALD L. HAVNER Jr : Now I am not a mechanic was not repairing the car, tried the battery cables, spray starter fluid the norm and it started. Public Storage is the leading provider of storage units for your personal, business and vehicle needs with thousands of locations nationwide. The person at the facility told me that information was left out so as to get a sale. THE LIABILITY FOR THE INSURANCE. PS: Easily, They could become proper American Stewards, but they choose not to be- even in their home town of El Cajon, CA they are known as perpetual slavery. https://www.mapquest.com/us/maryland/security-public-storage-2711901 I could have done it the previous week, except it was raining - and they allowed some apparently "special" customer (a friend?) Public Storage is an American company that focuses on providing storage needs for both commercial and also household needs as well, to its customers. But hope no one intentionally put something in my storage and lie that I did it. This review. Negligence! I have warned my colleagues, business partners, family, friends and church family to not use this company. My wonderful experience began with at first renting the wrong size unit at the sale price, then the following day having to rent the correct size at full price, because "we can do nothing about the computers" Later that day, having loaded up my rental van to move in, I received surprise #2.....they had forgotten to unlock my unit for me! The reviews they rec..previously all in same time frame ..were paid reviews..not real...every customer that entertained review were paid 20 bucks off of their fee that was owed or due...I know because I was there an asked to do so..but I did not...and I'm not a freaking liar for money! Also, the number of employees working at the company, as of the year 2016, is more than 5,500. So I returned home a day poorer, having a truckload of stuff and nowhere to put it. Your hire people to harass your customers? (plus, I had been made aware of my relative insignificance anyways, being a renter of "only one of 2,400units) At least she did talk to me before hanging up, about half of the workers there simply ignore you when you walk up to the ask. Worst experience of my life and in the process of maybe losing my belongings because of this negligence. With 5 - yes FIVE - employees there one day gabbing, I had to actually ask if someone - anyone - could help me....and then wait a minute (while they decided if that was possible, I guess) Am I a "chronic complainer" Noooooo......I have NEVER posted a negative review of anything, or "written to corporate", or anything like that before in my life. Went to pay my bill and was told I had a three day notice saying that i broke the rule to not be onsite after 9pm and to not work on cars inside the location. All comments with swear words will be deleted, even abbreviated swear words. I would expect property management to at least be onsite to accommodate customers during normal business hours. *** $ 500.000 – 47 Yr GLOBAL Company : Awards – Files – Furniture – Items For Sale Too many fishes stuff going on there. On yesterday 11/24/14 we received a call that our storage unit had been broken into. I also rented a space at Secure Care which is wonderful. © 2020 Public Storage. The former name of the company was Private Storage Spaces Incorporated. But having gone through the non-stop, employee generated crap I have here - and all have occured in less than this, my first month - I feel it's my duty to warn everybody......STAY AWAY!!! 8am to 6pm is NOT accommodating for ANYONE IN THIS WORLD. My reason for saying that is because the employees say they have regrets or that they're getting better jobs. It is the largest brand of self-storage services in the US. I have heard this is a new district manager that is very strict, but I did not try to break any of her rules the car would not start. Contact a specific SPS Location. I will call your to send one of your employess to check my storage to see if i have anything illegal going on there. i hope you read my experience below. The pin code of the area is 91201-2349. All rights reserved. Main: (818) 244-8080 Customer Service: (800) 688-8057. The same year, the name of the company was changed to Public Storage. People putting garbage on top my storage. Ombudsman: customer … I should expect some form of accommodation for this inconvenience. State Sitemap Just to put you on alert about what going on at your Minneapolis branch. The other offices suck! i called the districk manager he was no help then he say call the police, which the on site manager could had said that when i was there. Oh my goodness. I have had the WORST EXPERIENCE with company and their staff. We provide corporate contact information including addresses, email, fax numbers and telephone numbers. During the 2000s, the company started growing steadily. I WAS ORIGINALLY TOLD CORPORATE KNEW I WAS DOING THE WORK. *** JUNE – ADVISED OF April 25 AUCTION Fax: (905) 677-9960. When we arrived at the property there were alot of units broken into and to be exact the total number was 62. Avg. We have been renting a storage unit from the following location of Public Storage 6049 N. 77th Street, Milwaukee, WI. R . About Public Storage. Paul an the mad black female are most definitely a bad taste. I'm going somewhere else for better service because I just got a phone call for another month! Vice Chairman, CEO & President of Public Storage Inc - General Partner, CFO, Principal Accounting Officer & Senior VP of Public Storage, Inc. - General Partner, COO of Public Storage Inc - General Partner & Senior VP of Public Storage Inc - General Partner. Comments are for review purposes. The founders of the company were B Wayne Hughes and Kenneth Volk. I have more than two weeks calling the property manager, I also sent you several messages regarding to avoid charging my space for a minimum of two months due to damage caused by a leak in my space. If your sending secrets agents after me and find out this is not going to be good for your or me. The Irwindale location is having technical difficulties with the gate. I was promised a 7.5 X 10 unit one month for a discounted rate, then told they didn't have any when the time came, then found out they lied to keep me in my current $150 a month 10X10 contract - found out online that they had 2 available with the $70 (discounted rate), scheduled move out and scheduled move in date online, called the next day to pay over the phone, told I could move out and all was fine, I then proceeded to open my mouth and tell them that I would be more than happy to stay in my current unit for the same price (which is what we had discussed 2 months prior - only a discounted rate for my unit), once stating this "mistake" - I was then told "maam I have to actuallly check if you're allowed to get this rate bc it's online," I then stated - what does it matter if it's online, I can still get it, she then proceeded to say that the online price was only for new customers, i then stated my case which was i am a new customer i don't want to even be with public storage bc of my experience and the only reason i'm client with you all is bc morning star storage was unfortunately bought out by y'all, she then called the manager and called me back stating she was right i can't get that price, i stated there is not a disclosure or disclaimer stating that it's only for new customers anyway so i naturally demanded the price, she said no, i then called the district manager - i was LIVID at this point, the DM listened although then began to explain to me protocol and how the unit pricing works (completely insulting my intelligence) and FINALLY stated that yes i am right and i can get the online price and that i would get pro-rated and etc., I DID NOT CARE - that's what i STATED I WANTED TO BEGIN WITH!!!! I have been trying to reach someone in regards to concerns that I am having with my storage. Wow I got the same thing but I got sick for 3 months and couldn't work and they just won't let me give them most of the money $600 is what I have and it's $900 and something but it's because they want to auction it off to get more money and that's everything I own . Very poor customer service, your Agents are not trained well and district managers dont reponse unless forced to. Today made another debit of another month. © 2020 Public Storage. I called the office and leave a message and never get a return call back, I called corp, they adjust the late fees but don't address why Im being charged late fees, I called and left a message again at the corp level, someone called and left a message right after Christmas and I have no way of getting back in touch with that person, because they left no name. We offer a wide variety of units and sizes available with no … They are enjoying it now, but it'll come back on them or their loved ones. Write A Review; Edit; 205 Reviews For Public Storage Headquarters & Corporate Office. Rating 1.5. I wish you the best. Public Storage told me I had to submit storage move out online. Great service at Secure Care and easy to communicate without wasting my time. Candess Wing joined Public Storage as Regional Leasing Manager of the East Region in January, 2011. Public Storage is the leading provider of storage units for your personal, business and vehicle needs with thousands of locations nationwide. look bad! The District Manager, Andrew Hilsabeck, informed me of the contract and I understand however there is something called customer services. He even stated that this company needs to install camera's in the bay areas where the storage units are located. Some examples of items to store … God don't like ugly...may he have mercy on these Clowns. If anyone is looking for a storage unit please don't use this facility. So for a reference feel free to call the corporation in Glendale California and the local Santa Cruz County office on soquel drive of public storage ask for Erika their of local office. Regional Manager John Saunders & VP : Lowered Rate & ok’d LATE Fee CREDITS Write A Review; Edit; 205 Reviews For Public Storage Headquarters & Corporate Office. I must be decisive if this mind behavior continues. The headquarters of the company is based at 701 Western Avenue. Public Storage is awful. If anyone knows what I can do please tell me I think I'm going to file a lawsuit because they told me whoever get my things from the auction tomorrow that they don't have to give my important information like anything with Social Security numbers on it or anything of that sort they can keep it so we have a problem . I called a rep on the phone to reserve a unit. Our nearly 2,500 facilities across the United States serve more than one million customers. It wasn't verified who called, so I'm sure that I hadn't come by, on a whelm, I would've had my unit stolen from as well. that's because she new someone had been in there trying to cover things up.. i'm going to take this to the end to get my things back plus move to a diffrent storage.. rip offs. I recently rented there and will not recommend it to anyone. i 100% agree. I complained to the district manager that she need coaching & development. The founding year, the company's first warehouse was also established in California, USA. Public Storage Corporate Office is located at 701 Western Avenue in the Grand Central neighborhood, CA, Glendale, 91201. 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