The Front desk is … Post charges against guests¿½¿½ or patients¿½¿½ accounts. Processes no shows and close of day. Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management. Define and explain the term ‘Hotel’. Some employees regard Human Resource (HR) as the policing, traumatizing, systematizing arm of executive management. Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager and liase on all groups and FIT movements. An online business couldn't function without support from the information technology department. Basic functions are differed from administrative management functions. Sell hotel food and beverage outlets. Sign in guests as needed. Besides these, the office should also direct, motive, coordinate and remunerate employees to maximize their productivity. Lastly, most importantly, the individual must coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on UKEssays.com then please: Our academic writing and marking services can help you! The front office and its manager(s) are responsible for, a variety of important hotel functions. Maintain appearance standards as outlined in departmental and TRC policies. The front office represents the customer-facing division of a firm. The important thing, the front office staff will also reflect the image of the hotel to the customers and they have a keen sense to anticipate the guests, needs and exceed their expectations. As conclusion, this assignment to know different organizational structures in hotels, update and develop procedures necessary to practice in all aspects of fire, health and safety in the hotel workplace, providing effective leadership in the role of receptionist, inform and instruct trainee receptionist in a positive attitude to the responsibilities and duties of front office, an overview of job opportunities and progression, interpret job descriptions and process applications. The front office of investment banking, mainly deal with sales and trading, which help to boost up profit as much as possible. Do you have a 2:1 degree or higher? Resolving room status and rate discrepancies 4. Interaction with others is constant and interruptive. 4 thoughts on “ The importance of front office staff ” Tonsina on January 14, 2017 at 10:28 pm said: This is absolutely the case. This means that in smaller companies finance staff and, occasionally, key operational staff will perform some front or back office tasks. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. Often involved in processing credit or debit card transactions and validating checks. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The front office largely consists of client-facing roles. Stock shelves, and mark prices on shelves and items. The front office relies on the back office for support in the form of human resources, internet technology (IT), accounting, and secretarial functions. 2) Front office staffs must have certain skills to attract guests during the first impression. Balancing all front office accounts 3. … Thirdly, the guests may have different accents in English and some words are difficult for front office staff to understand due to the different countries, particularly, for the reservations or the operators who deal with customers by phone. Looking for a flexible role? Development of office systems and procedures: All the jobs in the office are interrelated and … This section is handle by telephone operator and it is located at the back of the office. 7 major functions of office management. The first importance of front office operations is that it is the first point of contact that a guest or a potential guest makes with a hotel, either by telephone, writing or in person. The front office themselves provide many of the services during a guest’s stay and they are an interface in the services provided by some other departments of the hotel to the guest. The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk and elevator operator. The front office manager cannot assume that an employee knows how to do certain tasks. Describe. Tourism. Continuity long term service, recognition of repeat guests, remember names, guest histories. Provide administrative, reception and program support to management and staff .Manage phone activity including providing general knowledge to callers. Define and explain the term ‘Hotel’. Direct workflow of Guest Service Attendants regarding guest luggage and amenity needs. As Binham; Lampola; & Murray (1982: 17) suggested that front office staff should know many types of rooms and explain each type of rooms which are single rooms, double rooms, twin rooms, suites, connecting rooms and adjoining rooms. Functions of an office. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. Lastly, take personal responsibility for correcting customer service problems. Impact printers strike the paper with ink to leave behind an impression. It allows everyone to share their inputs and feel that their ideas are being valued. The main purpose of the front office audit is to verify the accuracy and completeness of the guest and non-guest accounts against the revenue center transaction reports. No plagiarism, guaranteed! Where practical and possible, REDUCE use of items, RE-USE whenever possible, and RECYCLE those items that can be. Job purpose of Assistant Front Office Manager is to provide guidance and leadership as the Asst. Perform check-in and out procedures. Getting information about areas of interest in order to target more clients in particular seasons. 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